Refund and Cancellation Policy
Effective Date: 10 July 2026
Last Updated: 10 July 2026
Introduction
EVENTSLINER PRIVATE LIMITED CIN: U62012UP2026PTC246316 Registered Office: Nai Basti, Rithora, Bareilly, Uttar Pradesh – 243122, India Website: https://eventsliner.com Contact: support@eventsliner.com Effective Date: 10 July 2026 Last Updated: 10 July 2026 Version: 1.1 This Refund and Cancellation Policy ("Policy") is a supplementary policy issued by Eventsliner Private Limited ("Eventsliner", "we", "us", or "our") and must be read in conjunction with the Terms and Conditions of Use ("Terms") published at https://eventsliner.com/terms. Capitalised terms used but not defined in this Policy have the meanings assigned to them in the Terms. In the event of any inconsistency between this Policy and the Terms on a matter relating to refunds or cancellations, this Policy shall prevail to the extent of such inconsistency.
1. NATURE OF THE PLATFORM AND SCOPE OF THIS POLICY
1.1 Eventsliner is a technology intermediary platform that connects Users with independent third-party Organisers. Events listed on the Platform are organised and conducted by Organisers, not by Eventsliner, unless expressly stated otherwise. 1.2 This Policy governs: (a) the rights and entitlements of Users who seek a refund or wish to cancel a registration for an Event; (b) the obligations of Organisers with respect to cancellations, modifications, and refunds; (c) the deductions that may apply to refund amounts; and (d) the process for raising refund requests and resolving disputes. 1.3 Eventsliner's role in refunds is that of a facilitator. Where Event Fees have been collected by Eventsliner on behalf of an Organiser and not yet settled to the Organiser, Eventsliner may process a refund directly. Where amounts have already been settled to the Organiser, the primary obligation to refund rests with the Organiser. Eventsliner's ability to compel an Organiser to refund is subject to the mechanisms described in this Policy and the Terms. 1.4 Free Events. This Policy applies primarily to Paid Events. Registrations for Free Events do not involve a financial transaction, and accordingly no refund is applicable. Where a Free Event is cancelled, Users will be notified through available communication channels.
2. KEY PRINCIPLES
2.1 Organiser-Defined Refund Policies. The primary refund terms for any Paid Event are set by the Organiser and disclosed on the Event listing page prior to registration. By registering for a Paid Event, you acknowledge and accept the Organiser's stated refund policy for that Event. 2.2 Minimum Standards. Regardless of the Organiser's stated refund policy, Eventsliner enforces minimum standards designed to protect Users, as set out in this Policy. Organiser refund policies that are inconsistent with these minimum standards are not enforceable against Users through the Platform. 2.3 Non-Refundable Components. Certain components of a Transaction are non-refundable regardless of the circumstances, including the Platform convenience fee and, subject to the terms of the Payment Gateway, payment gateway processing charges. These deductions are applied in calculating any refund amount payable to you. 2.4 Transparency. Refund deductions, if any, shall be clearly disclosed to you at the time of checkout and/or at the time of initiating a refund request, so that you understand the net amount you will receive. 2.5 Event-Specific Policies. Certain Events may have event-specific refund, cancellation, transfer, or substitution policies established by the Organiser or by Eventsliner (where Eventsliner is the organiser or co-organiser of that Event). Where such event-specific policies are expressly stated on the Event listing page or in accompanying documentation, those policies shall apply in addition to this Policy and, in the event of any inconsistency with this Policy for that specific Event, the event-specific policy shall prevail to the extent of such inconsistency. Event-specific policies do not displace the minimum standards in Clause 14.2 of this Policy, which remain enforceable in all cases.
3. REFUND ENTITLEMENT — OVERVIEW
Your refund entitlement depends on the circumstances of the cancellation or refund request and the applicable refund category set out below. The following table provides a summary, with detailed provisions in the subsequent clauses: Situation — Refund Entitlement User cancels registration before deadline set by Organiser — As per Organiser's policy; may be full, partial, or nil User cancels registration after deadline set by Organiser — Generally no refund unless Organiser's policy provides for it User does not attend the Event (no-show) — No refund Event cancelled by Organiser before commencement — Refund of Event Fees subject to applicable deductions Event postponed / rescheduled by Organiser — Refund at User's option if rescheduled date is materially different Material modification of Event by Organiser — Refund at User's option if modification is adverse Event cancelled by Eventsliner (policy breach, fraud, etc.) — Refund of unsettled Event Fees; platform fee non-refundable Failed payment transaction (no confirmation received) — Full reversal to source account by Payment Gateway Duplicate / erroneous payment by User — Refund of duplicate amount subject to verification Event cancelled due to Force Majeure — As per Organiser's policy and applicable law
4. USER-INITIATED CANCELLATIONS
4.1 Cancellation Before Registration Deadline. If you wish to cancel your registration for a Paid Event, you may do so before any cancellation deadline specified by the Organiser in the Event listing. Your entitlement to a refund upon such cancellation is determined by the Organiser's stated refund policy, which may provide for a full refund, a partial refund (with a cancellation charge deducted), or no refund, depending on how far in advance you cancel. 4.2 Cancellation After Registration Deadline. If you cancel your registration after the Organiser's cancellation deadline has passed, you are generally not entitled to a refund. Exceptions may apply if the Organiser's policy expressly provides for a late cancellation refund, or if the circumstances fall within another category in this Policy. 4.3 No Default Refund for Voluntary Cancellation. Where an Organiser has not specified a refund policy for voluntary cancellations, no refund shall be available to a User who cancels their own registration. Eventsliner will not create a refund entitlement where none was communicated by the Organiser. 4.4 How to Cancel Your Registration. To cancel your registration, log into your Account, navigate to "My Registrations", select the Event, and choose "Cancel Registration." The cancellation request will be processed in accordance with the Organiser's policy applicable at the time of cancellation. Alternatively, you may contact Eventsliner at support@eventsliner.com with your booking reference number. 4.5 Cancellation Confirmation. Upon processing your cancellation request, Eventsliner will send a cancellation confirmation to your registered email address. If a refund is applicable, the confirmation will state the refund amount and expected timeline.
5. NO-SHOW POLICY
5.1 If you register for a Paid Event and do not attend without cancelling your registration in advance, you are not entitled to a refund. No-shows are treated as voluntary non-attendance, and the Event Fees paid shall be forfeited in their entirety. 5.2 If you are unable to attend due to emergency circumstances, you may contact the Organiser directly. Any discretionary refund in such cases is at the Organiser's sole discretion and is not a right enforceable against Eventsliner.
6. ORGANISER-INITIATED CANCELLATIONS
6.1 Full Cancellation Before Event Commencement. If an Organiser cancels a Paid Event entirely before it commences, registered Users are entitled to a refund of the Event Fees paid, subject to the deductions specified in Clause 10. 6.2 Partial Cancellation. Where an Organiser cancels part of a multi-session or multi-day Event, the refund entitlement shall be proportionate to the cancelled portion, as determined by the Organiser's stated policy or, in the absence of such a policy, as reasonably determined by Eventsliner in its discretion. 6.3 Notification of Cancellation. Organisers are required to notify Eventsliner and all registered participants of an Event cancellation promptly and through available communication channels. Eventsliner will endeavour to communicate cancellations to Users via the contact details registered on the Platform. 6.4 Refund Processing for Organiser-Initiated Cancellations. Upon confirmation of a full Event cancellation by an Organiser: (a) Where Event Fees have not yet been settled to the Organiser, Eventsliner will initiate a refund to registered Users within ten (10) business days of confirmation of the cancellation, subject to the deductions in Clause 10. (b) Where Event Fees have already been settled to the Organiser, the obligation to refund rests with the Organiser. Eventsliner will notify the Organiser of the refund obligation and monitor compliance. If the Organiser fails to process refunds within a reasonable period, Eventsliner may, at its discretion, withhold equivalent amounts from the Organiser's future settlements and apply such amounts toward User refunds, in accordance with the Terms. (c) Eventsliner's ability to recover settled amounts from an Organiser is not guaranteed. Users are encouraged to contact the Organiser directly in parallel with any request submitted to Eventsliner.
7. EVENT POSTPONEMENTS AND RESCHEDULING
7.1 Organiser's Right to Reschedule. An Organiser may postpone or reschedule an Event to a different date, time, or venue. Such rescheduling does not automatically entitle a User to a refund. 7.2 User's Right to Cancel on Rescheduling. Where an Organiser reschedules an Event: (a) If the new date or venue is materially different from the original, you may cancel your registration and request a refund within seven (7) calendar days of receiving notice of the rescheduling, or before the rescheduled Event date (whichever is earlier). (b) If you do not cancel within the period specified above, you will be deemed to have accepted the rescheduled Event and no refund shall be available on grounds of the rescheduling alone. 7.3 What Constitutes a Material Difference. For the purposes of Clause 7.2(a), a material difference includes, but is not limited to: (a) a change of date by more than fourteen (14) calendar days from the originally advertised date; (b) a change of venue to a significantly different geographic location such that attendance would require substantially greater travel than originally anticipated; or (c) a change of format (for example, from in-person to fully online or vice versa) that was not disclosed at the time of registration. 7.4 Minor Changes. Minor changes to the time, session order, or programme content of an Event shall not entitle a User to a refund, provided the Event is materially conducted as advertised.
8. MATERIAL MODIFICATIONS TO EVENTS
8.1 Organiser's Right to Modify. Organisers may modify Event details, including the programme content, speaker line-up, session timings, and format. Not every modification entitles a User to a refund. 8.2 Refund Right for Adverse Material Modifications. Where an Organiser makes a modification that is material and adverse to the User's reasonable expectations based on the Event listing at the time of registration, the User may cancel their registration and request a refund within seven (7) calendar days of receiving notice of the modification, or before the Event date (whichever is earlier). 8.3 Examples of Material Adverse Modifications. The following are non-exhaustive examples: (a) removal of a keynote speaker or primary activity that was a central feature of the Event as advertised; (b) a significant reduction in the scope, duration, or content of the Event relative to what was advertised; or (c) imposition of significant additional eligibility requirements not disclosed at registration. 8.4 No Refund for Substitutions. Substitution of speakers, judges, or participants with persons of comparable standing, or minor adjustments to programme timing, shall not entitle a User to a refund.
9. EVENTS REMOVED BY EVENTSLINER
9.1 Eventsliner may, in accordance with the Terms, remove, delist, or cancel an Event from the Platform without notice if the Event or Organiser is found to violate the Terms, Applicable Law, or community standards, or if there are grounds to suspect fraud. 9.2 Where Eventsliner removes an Event and Event Fees have not yet been settled to the Organiser, Eventsliner will process refunds to registered Users within ten (10) business days of the removal, subject to the deductions in Clause 10. 9.3 Where amounts have already been settled to the Organiser prior to removal, the obligations in Clause 6.4(b) shall apply. 9.4 The Platform convenience fee charged by Eventsliner is non-refundable where Eventsliner removes an Event pursuant to this Clause, except where mandated by Applicable Law.
10. AMOUNTS DEDUCTIBLE FROM REFUNDS
10.1 Platform Convenience Fee. Any platform convenience fee or transaction processing fee charged by Eventsliner at the time of checkout is non-refundable, including in the following circumstances: (a) where you cancel your registration voluntarily; (b) where the Organiser cancels the Event; (c) where Eventsliner removes the Event; or (d) where the Event is affected by a Force Majeure Event, unless otherwise required by Applicable Law, expressly stated by Eventsliner (for example, as part of a promotional campaign, special offer, or discretionary waiver), or provided under an event-specific policy applicable to that Event. 10.2 Payment Gateway Processing Charges. Payment gateway processing charges (such as those levied by Razorpay or any other payment gateway integrated with the Platform) are deducted from any refund amount payable to you. These charges are levied by the Payment Gateway provider and their refundability is governed by the Payment Gateway provider's own terms. Where such charges are non-refundable, the refund payable to you will be the Transaction amount less the applicable gateway charges. 10.3 Disclosure of Deductions. The specific deductions applicable to your refund will be disclosed to you: (a) at the time of checkout, where the fee is a fixed or deterministic charge; and (b) at the time of processing your refund request, before the refund is confirmed. You will have the opportunity to review the net refund amount before confirming your refund request. 10.4 Organiser Cancellation Charges. If the Organiser's refund policy provides for a cancellation charge (for example, a percentage fee for late cancellations), such charge may be deducted from the refund amount payable to you, in addition to the deductions in Clauses 10.1 and 10.2. 10.5 What is Refunded. Subject to the deductions in this Clause, the refund payable to a User for an eligible refund event is the Event Fees paid to the Organiser at the time of registration, net of the platform convenience fee and applicable gateway charges.
11. FAILED PAYMENT TRANSACTIONS
11.1 A failed transaction is one where an amount is debited from your bank account, credit card, debit card, or UPI account but a successful payment confirmation is not received by Eventsliner's system, resulting in your registration not being confirmed. 11.2 In the event of a failed transaction: (a) Your Registration: You will not be registered for the Event. If you wish to register, you must initiate a fresh payment. (b) The Debited Amount: The amount debited in respect of a failed transaction is ordinarily reversed to your source account automatically by the Payment Gateway and your bank within seven (7) to ten (10) business days. This reversal is processed by the Payment Gateway and your bank and is outside Eventsliner's direct control. (c) What to Do: If the amount debited in a failed transaction is not reversed to your source account within ten (10) business days, contact Eventsliner at support@eventsliner.com with your transaction reference number, date, amount, and source account details. Eventsliner will make reasonable efforts to facilitate resolution with the Payment Gateway. 11.3 Eventsliner does not retain amounts from failed transactions. Such amounts remain in the payment pipeline between the Payment Gateway and your bank.
12. DUPLICATE OR ERRONEOUS PAYMENTS
12.1 A duplicate payment is one where the same Event registration results in more than one successful payment being processed, either due to a technical error or inadvertent multiple submissions. 12.2 If you believe you have made a duplicate or erroneous payment, you must report it to Eventsliner at support@eventsliner.com within seven (7) calendar days of the duplicate transaction, with the following information: (a) your registered email address and Account details; (b) the Event name and date; (c) the transaction reference numbers for both (or all) payments; (d) the date and amount of each payment; and (e) a brief description of the circumstances. 12.3 Eventsliner will investigate the claim within five (5) business days of receiving complete information. If a duplicate or erroneous payment is confirmed, the excess amount will be refunded to your source account within seven (7) to ten (10) business days of confirmation, subject to the deduction of any non-refundable gateway charges. 12.4 Duplicate payment claims submitted after seven (7) calendar days of the transaction may not be eligible for processing and will be evaluated on a case-by-case basis.
13. TICKET AND REGISTRATION TRANSFERS
13.1 Default Position. QR Tickets and Event registrations obtained through the Platform are personal to the registered User and are generally non-transferable unless the Organiser expressly permits transfers for that specific Event. 13.2 Organiser Permission Required. Whether a QR Ticket or registration may be transferred to another person is determined solely by the Organiser of that Event. Where the Organiser permits transfers, the transfer must be carried out in accordance with the Organiser's stated process and conditions, which may include: (a) notification to the Organiser prior to the transfer; (b) the transferee satisfying all eligibility criteria applicable to the Event; and (c) reissuance of the QR Ticket in the transferee's name through the Platform or directly by the Organiser. 13.3 Eventsliner's Role in Transfers. Where the Platform provides a transfer facility for a specific Event, you may use that facility subject to the conditions specified at the time. Where no Platform transfer facility is available, transfer requests must be directed to the Organiser. 13.4 Eventsliner's Right to Restrict Transfers. Eventsliner reserves the right to restrict, suspend, or refuse any transfer where: (a) Eventsliner has reason to believe the transfer is being made for commercial resale or for fraudulent purposes; (b) the transfer would circumvent the Event's capacity limits, eligibility requirements, or security protocols; (c) the Event is a verified-identity Event requiring re-verification of the attendee; or (d) the Organiser has not authorised transfers for that Event. 13.5 Effect of Transfer on Refund Rights. Where a QR Ticket or registration has been transferred to a third party with the Organiser's permission, refund rights in respect of that ticket or registration vest in the original registered User unless the Organiser's transfer policy expressly provides otherwise. 13.6 Unauthorised Transfers. Any attempt to transfer a QR Ticket or registration without the Organiser's permission or through means not sanctioned by the Platform constitutes a breach of the Terms and may result in the invalidation of the relevant QR Ticket without refund, suspension of the relevant Accounts, and such further action as Eventsliner deems appropriate.
14. ORGANISER REFUND POLICY OBLIGATIONS
14.1 Disclosure Requirement. Every Organiser listing a Paid Event on the Platform must clearly specify their refund policy for that Event at the time of listing. The refund policy must state: (a) whether refunds are available for voluntary user cancellations; (b) the timeframe within which cancellations are accepted; (c) the refund amount or percentage applicable (full refund, partial refund, or no refund) at each stage; and (d) the timeline within which the Organiser will process approved refunds. 14.2 Minimum Standards. An Organiser's refund policy must comply with the following minimum standards enforceable by Eventsliner: (a) Cancellation by Organiser: Where an Organiser cancels a Paid Event entirely before it commences, the Organiser must offer a full refund of Event Fees to all registered participants within fifteen (15) business days of cancellation, subject only to deductions for non-refundable gateway charges. (b) Significant Rescheduling: Where an Organiser reschedules a Paid Event to a date more than fourteen (14) calendar days later than advertised, the Organiser must offer registered participants the option to cancel and receive a full refund within seven (7) calendar days of notice. (c) Adverse Material Modification: Where an Organiser makes a material adverse modification as described in Clause 8 of this Policy, the Organiser must honour refund requests from affected participants within seven (7) calendar days of the modification being communicated. (d) No Punitive Cancellation Charges: Organiser cancellation charges deducted from refunds must bear a reasonable relationship to actual costs or losses incurred and may not be structured as a penalty. 14.3 Post-Event Quality Claims. Claims by Users relating to the quality, content, or conduct of an Event after it has taken place are primarily directed at the Organiser. Eventsliner will facilitate communication between the User and Organiser in such cases but is not obligated to process refunds for post-event quality complaints absent a material modification or breach by the Organiser. 14.4 Eventsliner's Enforcement Rights. Where an Organiser fails to comply with the minimum standards in Clause 14.2 or their own stated refund policy, Eventsliner may: (a) withhold the equivalent refund amount from the Organiser's pending settlements and process the refund directly to eligible Users; (b) suspend or terminate the Organiser's Account; (c) delist current and future Events by that Organiser; and (d) take such further action as may be available under the Terms or Applicable Law. 14.5 Settlement and Refund Interaction. A refund request received by Eventsliner before the relevant Event Fees are settled to the Organiser will result in the claimed amount being withheld from settlement pending the outcome of the refund request. 14.6 Organiser Insolvency or Inability to Refund. If an Organiser becomes insolvent, is wound up, or is otherwise unable to fulfil its refund obligations after Event Fees have been settled to it, Eventsliner will use reasonable efforts to facilitate communication between affected Users and the Organiser (or any insolvency practitioner or administrator appointed over the Organiser) and to provide relevant documentation to assist Users in pursuing their claims. However, Eventsliner does not guarantee the recovery of amounts already settled to an Organiser and shall not be liable to Users for the Organiser's failure to refund. Users may have rights as creditors of the insolvent Organiser under Applicable Law and are advised to seek independent legal advice in such circumstances.
15. FORCE MAJEURE EVENTS AND CANCELLATIONS
15.1 Definition. A Force Majeure Event means any event or circumstance beyond the reasonable control of the Organiser or Eventsliner that prevents the performance of obligations, including but not limited to acts of God, natural disasters, pandemics, epidemics, civil unrest, war, terrorist acts, government orders (including orders prohibiting public gatherings), or failure of essential third-party infrastructure beyond reasonable control. 15.2 Effect on Events. Where a Paid Event is cancelled, postponed, or materially altered as a direct result of a Force Majeure Event: (a) the Organiser is not in breach of their obligations to Eventsliner or to registered Users solely by reason of the Force Majeure Event; (b) the refund entitlement of Users shall be determined by the Organiser's stated refund policy and Applicable Law, including the Consumer Protection Act, 2019; (c) Eventsliner will not independently bear the cost of refunds arising from a Force Majeure Event beyond the extent to which unsettled funds remain within its control; and (d) Eventsliner will use reasonable endeavours to support the refund process where unsettled funds are available. 15.3 User Rights. Nothing in this Clause shall be construed to deprive Users of rights they may be entitled to under Applicable Law, including statutory consumer protection rights, which are not excluded by the occurrence of a Force Majeure Event. 15.4 Eventsliner as Organiser. Where Eventsliner is itself the organiser of an Event and that Event is cancelled, postponed, or materially altered due to a Force Majeure Event, Eventsliner will offer Users the option to either: (a) transfer their registration to a rescheduled date or replacement Event where available; or (b) receive a refund of the Event Fees paid, subject to the deductions in Clause 10.
16. CHARGEBACKS
16.1 What is a Chargeback. A chargeback is a request raised by a cardholder directly with their bank or card-issuing institution to reverse a payment transaction, bypassing the Platform's refund process. Chargebacks are governed by the policies of the relevant payment scheme and the User's bank. 16.2 When to Use the Refund Process First. You are encouraged to use the refund process described in this Policy before initiating a chargeback with your bank. Chargebacks should be used only where you have a genuine dispute and have been unable to resolve the matter through the Platform's refund process. 16.3 Consequences of Invalid Chargebacks. Filing a chargeback in respect of a Transaction that is valid — meaning you registered for the Event, the Event took place as described, and no refund entitlement exists under this Policy — constitutes a breach of the Terms. Eventsliner reserves the right to: (a) suspend or terminate your Account; (b) refuse future registrations; and (c) seek recovery of amounts improperly charged back, together with any chargeback fees and costs incurred. 16.4 Chargeback Deductions from Organiser Settlements. Where a chargeback is filed in respect of a Transaction and Eventsliner is required to return the payment to the card scheme or Payment Gateway, the corresponding amount (including any associated chargeback fees) will be deducted from the Organiser's pending or future settlement amounts. Organisers agree to this mechanism as a condition of using the Platform.
17. HOW TO REQUEST A REFUND
17.1 Step 1 — Check Eligibility. Before submitting a refund request, review the Organiser's refund policy on the Event listing page and the applicable category in this Policy to determine whether you are eligible for a refund and the net refund amount you should expect. 17.2 Step 2 — Submit Your Request. Submit your refund request through one of the following channels: (a) In-App / Portal: Navigate to your Account → "My Registrations" → Select the Event → "Request Refund" and complete the refund request form; or (b) Email: Send an email to support@eventsliner.com with the subject line "REFUND REQUEST — [Your Booking Reference]" and include: - Your full name as registered on the Platform - Your registered email address - The name of the Event and its date - Your booking / registration reference number - The Transaction reference number - The amount paid - The reason for the refund request - Any supporting documentation (for example, confirmation of cancellation by Organiser) 17.3 Step 3 — Acknowledgement. Eventsliner will acknowledge receipt of your refund request within forty-eight (48) hours of submission, excluding public holidays and weekends. 17.4 Step 4 — Evaluation. Eventsliner will evaluate your request in accordance with this Policy, the Organiser's stated refund policy, and the Terms. Where input from the Organiser is required, Eventsliner will contact the Organiser within three (3) business days. 17.5 Step 5 — Decision. Eventsliner will communicate the decision on your refund request within ten (10) business days of receipt of all required information. The decision will state: (a) whether the refund is approved or declined and the reasons therefor; (b) if approved, the refund amount including details of any deductions; and (c) the expected timeline for credit to your source account. 17.6 Step 6 — Processing. Approved refund amounts will be credited to your original payment method within seven (7) to ten (10) business days of the decision, subject to the processing timelines of the Payment Gateway and your bank.
18. REFUND TIMELINES SUMMARY
Refund Category — Decision Timeline — Credit to Source Account Failed Transaction (auto-reversal) — Automatic — 7–10 business days via Payment Gateway Duplicate / Erroneous Payment — 5 business days — 7–10 business days from confirmation User-Initiated Cancellation (within policy) — 10 business days — 7–10 business days from approval Organiser-Initiated Cancellation (unsettled funds) — 10 business days — 7–10 business days from approval Event Rescheduled — User opts out — 10 business days — 7–10 business days from approval Adverse Material Modification — User opts out — 10 business days — 7–10 business days from approval Event Removed by Eventsliner — 10 business days — 7–10 business days from approval All decision timelines commence from receipt of a complete refund request with all required information. Credit timelines are subject to the Payment Gateway and the User's bank, which are outside Eventsliner's direct control.
19. REFUND TO ORIGINAL PAYMENT METHOD
19.1 All refunds are processed to the original payment method used at the time of the Transaction. Eventsliner does not transfer refunds to a different bank account, UPI handle, or payment instrument than the one used for the original payment. 19.2 If your original payment method is no longer active (for example, a card that has been cancelled or has expired), please contact Eventsliner at support@eventsliner.com as soon as possible. Refunds to inactive payment instruments may require additional time and verification by the Payment Gateway. 19.3 Eventsliner does not offer cash refunds, refunds by cheque, or refunds into third-party accounts. 19.4 All refunds are processed in Indian Rupees (INR). No interest accrues on refund amounts. 19.5 Automatic Invalidation of QR Ticket. Upon approval and processing of a refund or upon cancellation of a registration, the associated QR Ticket or Digital Ticket issued in connection with that registration is automatically invalidated. An invalidated QR Ticket cannot be used to gain entry to the Event. Attempting to use an invalidated QR Ticket constitutes a breach of the Terms. Eventsliner and Organisers are not responsible for any inconvenience or loss arising from the presentation of an invalidated QR Ticket at an Event venue.
20. CIRCUMSTANCES WHERE REFUNDS ARE NOT AVAILABLE
20.1 Without prejudice to any other provision of this Policy, refunds are not available in the following circumstances: (a) You did not attend the Event and did not cancel your registration before the applicable cancellation deadline; (b) You were denied entry to an Event due to your failure to present a valid QR Ticket, failure to meet the Organiser's stated eligibility criteria, or your own conduct at the venue; (c) The Organiser's stated refund policy provides for no refund and the circumstances do not fall within the minimum standards in Clause 14.2; (d) Your refund request is submitted after the applicable refund request deadline specified by the Organiser or this Policy; (e) You fail to provide accurate or complete information required to process the refund request despite being requested to do so; (f) The refund request relates to a Free Event, where no financial transaction occurred; (g) Your Account has been suspended or terminated due to a breach of the Terms; (h) The refund claim is based solely on a subjective assessment of Event quality that does not amount to a material adverse modification as described in Clause 8; or (i) The Transaction is the subject of an ongoing chargeback proceeding initiated by you with your bank or card issuer. 20.2 Refund Abuse. Eventsliner may decline a refund request, limit refund entitlements, or suspend or terminate your Account where there is reasonable evidence of fraudulent conduct, abusive behaviour, or systematic misuse of the refund process, including but not limited to: (a) a pattern of repeated registrations followed by refund requests without genuine attendance intention; (b) submission of false, fabricated, or misleading information in support of a refund request; (c) collusion with an Organiser or third party to extract refunds to which you are not entitled; or (d) exploitation of the refund process for financial gain or to disrupt the Platform's operations. Where Eventsliner declines a request on grounds of suspected abuse, it will notify you of the decision and provide you with an opportunity to respond before any permanent Account action is taken, except where immediate action is required to prevent ongoing harm.
21. DISPUTES AND ESCALATIONS
21.1 First Instance. If you are dissatisfied with the outcome of a refund request, you may request a review by writing to support@eventsliner.com with the subject line "REFUND DISPUTE — [Your Booking Reference]" within fifteen (15) calendar days of the initial refund decision. 21.2 Review Process. Eventsliner will review your dispute and provide a final response within fifteen (15) business days of receiving your escalation with all required information. 21.3 Grievance Officer. If you remain dissatisfied after the review, you may raise your concern with Eventsliner's Grievance Officer: Grievance Officer Eventsliner Private Limited Nai Basti, Rithora, Bareilly, Uttar Pradesh – 243122, India Email: support@eventsliner.com (subject line: "GRIEVANCE — [Your Name]") Working hours: Monday to Friday, 10:00 AM to 6:00 PM IST (excluding public holidays) 21.4 Consumer Forum. Nothing in this Policy limits your right to approach an appropriate consumer dispute redressal forum under the Consumer Protection Act, 2019 if you believe your statutory consumer rights have been violated. 21.5 Governing Law and Jurisdiction. This Policy is governed by the laws of India. Any dispute that cannot be resolved through the escalation process in this Clause shall be subject to the exclusive jurisdiction of the courts at Bareilly, Uttar Pradesh, India, consistent with the Terms.
22. AMENDMENTS TO THIS POLICY
22.1 Eventsliner reserves the right to update or revise this Policy at any time. The revised Policy will be published at https://eventsliner.com/refund-policy with an updated "Last Updated" date. 22.2 For material changes, Eventsliner will use reasonable endeavours to notify registered Users through the Platform or by email to their registered email address at least fifteen (15) days before the revised Policy takes effect. 22.3 Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must discontinue use of the Platform. 22.4 This Policy applies to Transactions initiated on or after the Effective Date stated at the top of this document. Transactions initiated before the Effective Date are governed by the refund policy in force at the time of the relevant Transaction.
23. CONTACT
Purpose — Channel Refund requests and registration cancellations — support@eventsliner.com Refund dispute escalation — support@eventsliner.com (subject: "REFUND DISPUTE — [Booking Reference]") Grievance — support@eventsliner.com (subject: "GRIEVANCE — [Your Name]") Business and organiser enquiries — business@eventsliner.com Postal address — Eventsliner Private Limited, Nai Basti, Rithora, Bareilly, Uttar Pradesh – 243122, India Last updated: 10 July 2026 Eventsliner Private Limited CIN: U62012UP2026PTC246316 This Policy is part of Eventsliner's legal framework and should be read alongside the Terms and Conditions of Use, the Privacy Policy, and the Community Guidelines, all available at https://eventsliner.com.